Re: cancel app subscription
Go to your icon for applicationsif you are on an android, tap lower left on your phone to get the settings / actionsselect uninstall / disable appsselect tmobile tvgood luck!
View ArticleRe: International rates?
They are there. Don't have link handy. Somebody else will have to respond. The $15/Mb rate for data has been in effect for years. That's why, unless you are on the new regular plan, you need to...
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Gold Rewards Changes
I've seen that there are changes to the Gold Rewards program and am confused now. My mother is a Pay as You Go customer. I pay $100 for 1000 minutes that lasts for one year. Since my mother uses...
View ArticleT Mobile's Sim Unlock Team is a Joke.
I have been trying for around 3 weeks now to unlock my T Mobile Galaxy S3 to be used with a different sim when abroad. It has been an absolute nightmare trying to maintain contact with customer...
View ArticleRe: Group Texting Issue
Hey zerodogma, If your contact info is included on the recipient list of the group message, you will receive all messages including ones you send out. Nokia may have more info on how to edit the list...
View ArticleSpam filtering on email -> SMS gateway?
Is there an automated spam filter in front of the email -> SMS gateway service? If so, is there any way to get a domain or email address whitelisted in it? I ask because I'm a new T-Mobile customer...
View ArticleRe: Internacional DATA in Brazil / Italy
Hey rokiko, We appreciate you for starting service with us, our Simple Global feature is not included with our No Annual Contract Pay in Advance plans. These plan types do support international...
View ArticleRe: Equipment Return Issues
Hey campalo, It's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like...
View ArticleRe: early termination fee
Hey fernburn, We appreciate you for being part of our company, we can definitely take a closer look at your account to find out more about the ETF that was charged.I've sent you a private message with...
View ArticleCoverage Map Issues
I used T-Mobile in the past and was disappointed by the lack of coverage in my area. I was excited to see several months ago when checking that LTE was finally added in my city. AT&T Verizon and...
View ArticleRe: latest upgrade (8/22/14 = G900TUVU1BNG3)
hican you try ? you won't see the icon but you'll see the notification text also today's upgrade did not helpalso yes, I am only talking about power saving not ultra power saving...
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Re: Will my Huawei Ascend P6 work on T-Mobile?
Hey cmelison! We're always happy to answer questions, things do change very rapidly in our industry so it's always good to double-check on information you're not sure about! From the specs you posted,...
View ArticleRe: Web guard disable
Hi chrisphone7878! We want to make sure your services work as you need them to and would love to assist! What we would like to do is look into this with some more information specific to the account. I...
View ArticleRe: Horrible reception in my home and surrounding area
Hi nolyakkaylon! We know it is important to have service where it matters most! What zip code are you located in? We'd be happy to look into this further for you.
View ArticleRe: Unlock iPhone 5s Problem
Hi thomastosoni! We know it is important to have your device available to use with your service! What we would like to do is look into this with some more information specific to the account. I have...
View ArticleHow do I cancel wireless service overseas?
Hello, our family just moved overseas and I'd like to cancel my wireless service. What do I need to do?
View ArticleRe: CONNECTION SUX!
haha, the classic T-mobile run around. Love it. Scary part is Houston is supposed to be their strong market. I live in Seattle and the service is un-usable. Dropped calls all the time. Get extended...
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